Effective date: April 27, 2026 Last updated: April 27, 2026

 

Elegance Flooring Orlando ("we", "our", "us") operates the website eleganceflooringorlando.com and provides residential flooring installation services in Central Florida. This Privacy Policy describes how we collect, use, store, and protect personal information you provide to us, and the choices you have regarding your information.

1. Information We Collect

We collect the following categories of information:

 

Information you provide directly:

 

• Contact information when you request a free quote: name, phone number, email address, service address.

• Project details you share: type of flooring, square footage, home information.

• Communications you send us via email, text message, phone, or contact forms.

 

Information collected automatically:

 

• Standard web log data: IP address, browser type, pages visited, date and time of visit, referring URL.

• Cookies and similar tracking technologies used to improve site functionality.

 

Information from third-party platforms: When you interact with our official accounts on Facebook (facebook.com/eleganceflooringorlando) or Instagram (@eleganceflooringorlando), we may collect public information visible on those platforms: your username, public profile, comments you leave on our posts, and direct messages you send us. We use Meta's Graph API solely to publish our own content (photos and captions about our flooring projects) to our own business accounts. We do not collect, store, or process personal data of other Facebook or Instagram users beyond what is publicly available and necessary to respond to inquiries directed at us.

2. How We Use Your Information

We use the information we collect for the following purposes:

 

• To respond to your quote requests and inquiries.

• To schedule in-home consultations and provide flooring installation services.

• To send you appointment confirmations, project updates, and invoices.

• To improve our website, services, and customer experience.

• To comply with legal obligations and enforce our terms.

• To publish marketing content (our own project photos and captions) on our official Facebook Page and Instagram Business account.

 

We do NOT sell, rent, or trade your personal information to third parties.

3. How We Store and Protect Your Information

Your information is stored on secure servers and access is restricted to authorized personnel who need it to perform their job duties. We use industry-standard security measures including encryption in transit (HTTPS) and access controls. We retain customer information only as long as necessary to provide our services and comply with legal obligations (typically 7 years for tax and warranty records).

4. Sharing With Third Parties

We share information only in these limited circumstances:

 

• Service providers: payment processors, scheduling tools, and accounting software that help us operate our business. These providers are bound by confidentiality obligations.

• Legal requirements: when required by law, court order, or to protect our legal rights.

• Meta Platforms (Facebook, Instagram): when we publish our own marketing content to our business accounts. No customer personal information is shared with Meta as part of our content publishing activities.

5. Your Rights and Choices

You have the right to:

 

• Access: request a copy of the personal information we hold about you.

• Correction: ask us to correct inaccurate or incomplete information.

• Deletion: request that we delete your personal information, subject to legal retention requirements.

• Opt-out: unsubscribe from marketing communications at any time.

• Withdraw consent: withdraw any consent you previously provided.

 

To exercise any of these rights, contact us at the information below.

6. Children's Privacy

Our services are intended for adults (18+) who are homeowners or authorized representatives. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

7. Cookies

Our website uses cookies for site functionality and analytics. You can disable cookies in your browser settings, though some site features may not function properly without them.

8. Third-Party Links

Our website and social media accounts may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

 

Elegance Flooring Orlando Address: Oviedo, Florida 32765, USA Phone: 407-276-2942
Email: eleganceflooringorlando@gmail.com Website: https://www.eleganceflooringorlando.com

 

For data protection inquiries specifically, please mark your message "Privacy Inquiry" in the subject line.